Privacy & Return Policy
Our Commitment To Privacy: Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices
All security on our Websites is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions.
The Information We Collect: This notice applies to all information collected or submitted on EmLynn's Craft website. On some pages, you can order products, make requests. The types of personal information collected at these pages are:
- Email address
- Phone number
We do not get your credit card information
Your payment method and information associated with your purchase is collected through PayPal©.
The Way We Use Information: We use the information you provide about yourself when placing an order only to be able to mail you that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
Our Commitment To Data Security: To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
How To Contact Us: Should you have other questions or concerns about these privacy policies, please contact us: [email protected]
Order And Contract Creation
In order to buy anything on our Websites, you will need to add the product to the basket and let us guide you through the checkout process. We will ask you to provide the details required to fulfil your order. Soon after that we will ship your items and send you an email confirming that your order has been shipped. Please note that all products displayed on our Websites are subject to availability and subject to our acceptance of your order.
The Contract will apply to the exclusion of any other terms, including any terms which you may purport to apply under any purchase order, confirmation of order or other document. By placing an order with us you acknowledge that any business conducted thereunder will be subject to these Terms of Sale. A Contract will only subsist after we have debited your payment method and sent an Order Confirmation (whether or not you have received it) and will relate only to Goods specified in the Order Confirmation.
Nothing in these Terms of Sale shall operate to deny or limit any of your rights as a consumer by law. In the event of conflict between the terms of the Contract and any such rights, the latter shall prevail in favor of you provided you are buying from us as a consumer and not as a business.
All Goods offered for sale are subject to availability and subject to our acceptance of the order. No order shall be deemed accepted by us unless and until it is confirmed unconditionally by us via email (whether or not you have received it)
The technical steps required to create the Contract between us are as follows:
- You place the order for your Goods on the Websites by adding the Goods to your basket, following the prompts and pressing the “confirm order” button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the relevant Website.
- You fill in all the details required to complete a purchase and make a payment. You shall be responsible for ensuring the accuracy of the details provided by you during the order process and we will not accept an order unless all details requested from you have been entered correctly.
- We will send to you an order acknowledgement email detailing the Goods you have ordered. This is not an Order Confirmation. You should check that the details in this order acknowledgment are correct, and keep a copy of it.
- You will receive an Order Confirmation for your order via email once your order has been shipped. The formation of the Contract shall be completed on the shipment to you of the Goods ordered unless we have notified you that we do not accept your order, or you have cancelled it. The Contract will relate only to the Goods stated in the Order Confirmation. We will not be obliged to supply any Goods in your order until you receive an Order Confirmation.
You should check that the details in the Order Confirmation are correct, and keep a copy of it.
EmLynn's Crafts reserves the right to refuse to accept and process any and all customer orders on any and all products and services and to suspend, discontinue, and refuse the use or acceptance of any and all offers, promotions, discounts, at its sole discretion. Non-acceptance of an order may be a result of one of the following:
- ● the Goods you ordered being unavailable;
- ● our inability to obtain authorization and confirmed receipt for your payment;
- ● the identification of a pricing or product description error; or
Description Of Products
We make every effort to provide accurate and helpful information to our customers, nevertheless you should take care when relying on information provided by us, and check with Emlynn's Crafts using the contact page or emailing us at [email protected]
We will take all reasonable care to ensure that all details, descriptions and prices of Goods appearing on our Websites are correct at the time when the relevant information is entered onto the system. Although we aim to keep the Websites as up to date as possible, the information, including descriptions of Goods, appearing on the relevant Websites at a particular time may not always reflect the position exactly at the moment you place your order. We will notify you of any material changes to this information which shall be deemed to have been accepted by you unless we receive a notification in writing within 14 days upon notification. It is your responsibility to provide us with a valid e-mail address for such communications. While we make every effort to provide accurate and helpful information, commentary and other materials posted on our Website are a guide only and not intended as advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Websites, or by anyone who may be informed of any of its contents.
Our product prices exclude delivery costs for customers in the United States. The total order price will be displayed before you confirm your commitment to an order and make a payment. Canadian (or other Non-US) residents may be liable for import duties and taxes.
"Order Price" means the price at which we have agreed to accept your order and is deemed inclusive of delivery charges and any applicable sales tax. “Delivery price” means the price that you will be charged for shipping and delivering your Goods and is quoted for delivery in the United States, as applicable, unless otherwise specified. “Product Price” means the sale price of the product that excludes delivery costs and applicable sales tax, if any. For Canadian (and all other) customers will be responsible for any import duties or taxes which may be applied. We reserve the right, by giving notice to you at any time before delivery or performance of our obligations to you, to change the price of the Goods to reflect any increase in the cost to us due to any factor beyond our control. In the unlikely event of this occurring, you shall be entitled to cancel the order at any time before delivery.
All prices on our US store will be displayed in US dollars.
Payment can be made by any major credit or debit card. While we take all reasonable care and use SSL encryption technology, any Internet data transmission bears risks.
By placing an order you agree that payment will be charged to your debit/credit card account or electronic payment account as provided on the order form before the shipment of the Goods. Payment can be made by any major credit or debit card or through an electronic payment account as explained on the order form. When you pay for your order by credit card, we carry out certain checks which include obtaining authorization from your card issuer to ensure you have adequate funds and for security reasons. This may involve validating your name, address and other personal information supplied by you during the order process against appropriate third party databases including the card issuer, registered credit reference agencies and fraud prevention agencies. By accepting these Terms of Sale you confirm that all the details you provide to us for the purpose of purchasing the Goods are correct and that the payment card you are using is your own. Payment will be taken out of your account before delivery of the goods. We will take all reasonable care, insofar as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.
All payments will be taken in the currency the price is displayed at on the Website.
Returns And Refunds
Customers resident in the US may return new and unused products which are incorrect or faulty within 30 days of delivery for a full refund of the cost of the Goods. Please make sure you return the Goods in a saleable condition, along with the original invoice.
All Goods which are returned by you to us must be returned with appropriate packaging and the original invoice, since you are liable for damage to Goods due to insufficient packaging. The Goods must be in an unused condition to ensure full refund in respect of such Goods. All returns need to be returned to the standard returns address provided on the delivery slip for a full refund to be possible.. Please retain a certificate of posting as proof of your return. Your parcel is your responsibility until it reaches us, so we recommend using a tracked delivery service. We cannot accept responsibility for parcels that get lost on the way to us.
As always, please contact us if you have any concerns.